After Tran Thanh launched 1000 pages of charity assertion, netizens mentioned fiercely and repeatedly made completely different strikes. Accordingly, many extremists attacked the official fanpage of Vietcombank – the financial institution trusted by Tran Thanh to open an account to obtain charity cash and print statements. Not stopping there, the Vietcombank app on the app retailer additionally obtained a 1-star price storm and numerous destructive feedback.
Earlier than this growth, the financial institution has taken actions on the official fanpage akin to limiting feedback on posts, stopping netizens from commenting additional on Fanpage. And most just lately, on the morning of September 9, Vietcombank formally spoke out in regards to the assertion situation that attracted many individuals’s consideration.
With out mentioning the shopper’s identify, Vietcombank solely defined the questions of the netizens in regards to the assertion and “dedication to the transparency and accuracy of the data on the shopper’s account assertion formally offered by Vietcombank”.
Unique discover from Vietcombank:
Vietcombank wish to thanks for visiting the fanpage and at all times within the financial institution’s services. To share along with your questions on some data associated to the financial institution’s account assertion, we want the next data:
Based on the provisions of Round 23/2014/TT-NHNN of the State Financial institution and present laws of Vietcombank, the financial institution will print account statements to offer on the request of shoppers. On the account assertion, Vietcombank supplies details about the opening stability, closing stability, transactions within the assertion interval and the account’s closing stability, through which the account’s closing stability is displayed. marketed as soon as on the finish of every buying and selling day. Relying on the type of receipt of assertion on the request of the shopper (in writing or by way of on-line channels), the format of the assertion type could also be completely different, however all data is assured.
We’re at all times dedicated to the transparency and accuracy of the data on the shopper’s account assertion formally offered by Vietcombank. Based on laws on data safety, the financial institution is barely entitled to offer account assertion data to prospects, an individual legally approved by the shopper or to competent authorities upon request.
As soon as once more, Vietcombank wish to thank and acknowledge all of your precious feedback to proceed to enhance the standard of services which can be extra handy, extra helpful, and higher meet the desires of shoppers. row.”
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