The Vietnam E-commerce (E-commerce) white paper in 2021 printed by the Division of E-commerce and Digital Economic system has predicted:
“If in 2020, international B2C e-commerce income reaches $4,280, in 2021, this determine can be at $4,891 billion, and in 2022 it’s going to attain $5,424 billion. In 2023, the income degree will attain $ 4,891 billion. $5,908 billion and in 2024 it is $6,388 billion.”
Nevertheless, with the event of the epidemic in Vietnam turning into more and more sophisticated and the prevention and management of the epidemic repeatedly tightened, many e-commerce companies contemplate this optimistic prediction unlikely to be possible.
Directive 16 – An surprising blow to the e-commerce business
Among the many epidemic prevention and management directives, Directive 16 is taken into account to have probably the most direct influence on the e-commerce business due to the rules on modes of transportation and the listing of products. Accordingly, these impacts straight have an effect on 2 objects: companies and sellers (individuals buying and selling on e-commerce flooring).
On the enterprise aspect, the primary challenges come from the requirement to adapt to new insurance policies and rules.
For instance, along with precedence important objects, different kinds of items should restrict the mode of transportation in comparison with regular.
Moreover, the limitation of transportation hours through the day in areas with curfew and new requirements (passports, check papers…) for the supply crew… are additionally a few of the many challenges. new that e-commerce enterprises should face.
Recorded within the metropolis space. In Ho Chi Minh Metropolis, from July 9 till now, shippers operating meals supply providers of Seize, Now (Shopee Specific), Baemin, … or freelance supply employees usually are not allowed to function.
At the start of the implementation, this regulation not solely affected the day by day buying wants of individuals but additionally triggered companies and shippers to wrestle as a result of that they had not ready a long-term response plan.
In consequence, the supply velocity is longer, the backlog administration is excessive, which makes the stress and working prices increased, the soundness of the supply of products (acquired from the suppliers) is proscribed, resulting in a poor expertise. Clients’ purchasing expertise additionally faces many obstacles, will not be completely glad, they’re extra more likely to not proceed utilizing the service.
That is to not point out the scenario that many shoppers should tighten their wallets within the midst of difficulties. These are believed to be the primary causes for the “cooling down” phenomenon of buying and selling actions on many e-commerce platforms.
Though manufacturers are nonetheless lively over the past 8/Eight sale, on-line purchasing actions are nonetheless thought-about to be “cooling down” barely in comparison with earlier than.
On the a part of enterprise individuals on the e-commerce flooring, the influence is especially recognized from a psychological perspective.
In line with the survey, many sellers on the e-commerce flooring suppose that due to the epidemic, they’re “afraid and hesitant” in contacting the shipper, or concern that the demand for consumers will lower, inflicting lots of them to “maintain their items” at dwelling. .
As well as, as a result of they aren’t within the group of enterprise actions allowed underneath Directive 16, some e-commerce enterprise models are fairly confused when finishing up actions throughout this time. Whereas some on-line shops are quickly closed, others are nonetheless promoting, however it’s nonetheless unclear whether it is authorized or not.
E-commerce undoes “knots”
The actual fact reveals that, regardless of dealing with many difficulties, e-commerce continues to be the primary purchasing channel of the quarantine interval. Due to this fact, agility is a compulsory requirement for companies and models working within the discipline of e-commerce to outlive and develop on this particular interval.
Many companies have made preparations and plans to function within the occasion of a chronic epidemic, resembling coordinating with the federal government to prioritize vaccination for transport workers, making use of three on-site purposes at warehouses, making use of use a two-site route or cut back the variety of personnel concentrated at a time… to keep up the “well being” of the provision chain and operations.
Many companies give precedence to vaccinating their transport workers in order to not disrupt the provision chain.
As well as, many companies have additionally modified their enterprise fashions to important items to match the epidemic scenario.
Notably, many companies have additionally began to make use of extra warehousing and achievement providers from third events (Boxme, GHN) to make sure the implementation of social distancing in keeping with rules however nonetheless keep operations. enterprise.
Accordingly, the Success service, often known as order achievement, is a service that helps sellers course of orders centrally from a warehouse system throughout a number of channels.
By making use of enterprise and know-how insights, Success models do all of the work on behalf of sellers associated to stock administration, order processing and transport, guaranteeing merchandise attain prospects ( buyers) quicker and extra optimally.
However, as a result of it’s in a discipline that’s thought-about important, this is among the areas which are nonetheless allowed to function and make a big contribution to sustaining the breath of enterprise enterprises, particularly manufacturers. .
Usually, the technique of utilizing achievement providers will assist companies obtain two targets: one is to scale back working stress, the opposite is to avoid wasting upkeep and personnel administration prices – particularly within the warehousing section. , transport, in tough occasions.
Han Van Loi, CEO of Boxme – a pioneer in achievement providers in Vietnam, shared:
“By no means has the wave of conversion from Offline to On-line been as robust as within the second half of 2020 and early 2021 with new developments resembling D2C, F2C, Dropshipping, livestreaming to assist companies carry their merchandise to market. college simpler.
For companies or freelancers, it will likely be kind of tough earlier than the unpredictable improvement of the epidemic within the current time, making them unprepared and tough to work with businesses. administration, transport companions…
Companies which have outsourced providers can have higher flexibility and preparation in dangerous conditions than companies that function on their very own. For instance, Boxme has helped various manufacturers prior to now time convert from self-packing to outsourcing packaging providers, working a number of warehouses with gross sales channels to scale back dangers and prices.”
The Boxme crew as a Logistics – Success service is at all times accompanying sellers throughout this aggravating epidemic.
Additionally in keeping with this consultant, for the reason that epidemic interval has new developments, achievement models like Boxme have quickly had options to assist prospects resembling registering with the administration company for supply providers and making funds. Obligatory necessities with logistics workers to make sure the operation for purchasers will not be affected resembling organizing screening for workers, making “no-touch” supply necessities with supply workers. items of transport models, the precept of “three on the spot” on the warehouse.
“With a view to adapt to the continuously altering scenario, the Boxme system additionally commonly updates, publicizes and provides warnings on the system in regards to the areas that can’t be delivered, the affected transport models to prospects. Clients can select to assist cut back the refund fee, or repeatedly replace details about the provider’s and e-commerce platform’s insurance policies to accompany prospects throughout tough occasions” – a consultant of Boxme shared. share extra.
Distributors solely have to retailer items on the warehouse, the next levels can be optimally carried out by Success models (Picture: Boxme’s Order Processing Heart)
It’s identified that many insurance policies have been revised lately to assist the logistics business function higher through the epidemic interval, bringing many optimistic indicators along with proactive options from companies within the business.
As well as, the implementation of vaccination is being promoted, which guarantees to assist carry Vietnam to a brand new regular quickly, and is a chance for e-commerce to proceed to growth.
Businessmen can contemplate this era as a break to develop extra thorough and artistic gross sales methods after logistics are circulated and have a plan if Covid continues to return subsequent time.
In line with the Legislation and readers