Companies have been compelled to rework due to the 4th Covid-19 epidemic
The state of affairs of working from residence has created many difficulties for companies when confronted with a dilemma: The right way to preserve the Hotline system to obtain incoming and outgoing calls from clients? The right way to management the efficiency of the customer support crew and the Telesales crew?
The right way to carry buyer knowledge on-line and synchronize channels right into a single platform for straightforward administration, keep away from loss and take much less time to combination? On the similar time, it’s crucial to make sure that jobs are nonetheless easily rotated between departments to make sure that work shouldn’t be missed or delayed.
OMICall digital switchboard – an amazing instrument to completely remedy all enterprise difficulties in the course of the vacation season. OMICall is a multi-channel Sensible Name Middle product that helps companies preserve the operation of the decision middle, buyer care division and gross sales division all through the time. work from home.
The defend helps companies overcome difficulties in the course of the epidemic season
As a enterprise proprietor, with the hope that your staff work successfully anyplace, in any state of affairs. Nevertheless, if staff usually are not properly managed with instruments, every part will solely cease on the desired degree, particularly for Gross sales and Telesales groups.
This makes the distinction of OMICall when the PBX system operates on a cloud-based platform by the Web, supporting multi-platforms: Net, IOS, Android, IP Telephone. Due to this fact, companies nonetheless preserve a switchboard system to obtain calls anytime, anyplace.
Gross sales actions are organized professionally and smarter
Enterprise homeowners can handle and management the work of staff, consider the standard of labor by reporting the variety of incoming and outgoing calls, rating calls by recordings, and so on. to know the service angle. of customer support and Telesales employees with clients.
On the similar time, due to the Ticket characteristic, it’ll report and observe the dealing with of issues of shoppers and inside staff. Guarantee all work is rotated between departments, avoiding circumstances of missed work and delay.
The enticing factor about OMICall is the mixing of many handy options similar to: Mini-CRM, notes, tagging, funnels, good name allocation, real-time reporting and automatic care situations, .. . most comfort when working from residence.
As well as, OMICall additionally integrates a instrument to ship thanks SMS messages after purchases, completely satisfied birthdays, or present vouchers. Join with the Messenger web page of the Fb Fanpage, Zalo OA (ship ZNS, ZCC, …) to completely remedy the issue of multi-channel care and efficient buyer retention.
OMICall deploys free product help packages for companies in problem in the course of the epidemic season
OMICall – “How lengthy is the hole – What number of months are you gifting away”
This system runs from August 16 to September 30, 2021, and is broadly utilized not solely to previous clients, but additionally to new clients. To be able to make it simpler for companies to personal an omnichannel buyer care name middle resolution, to assist promote and preserve enterprise in the course of the vacation season.
– For companies which might be within the fields which might be closely affected by the epidemic similar to: Tourism, Eating places, F&Bs, Magnificence Providers, Salon, GYM, .. will obtain a very free 6 months License name middle Sensible digital of OMICall.
– For previous clients who’ve signed a contract with OMICall, they’ll obtain an extra 03 months of utilizing the switchboard to help the Work From Residence part.
– For brand new clients who register or renew their contracts, companies will likely be given the whole variety of months of social distancing (not less than three months). On the similar time, you’ll obtain an extra 50% – 100% of the utilization time if you happen to pay the contract throughout this time.
Consultant from OMICall – Mr. Dinh Thai Ha (CEO of VIHAT GROUP) mentioned: “OMICall is wanting ahead to accompanying companies within the present tough interval. actions and create momentum to recuperate after the pandemic is over”.
