Damaged headphones, expired guarantee, customers in Dien Bien file a lawsuit towards Apple, Cell World

On August 23, Mr. Vu Manh Hai, dwelling in Dien Bien Phu metropolis, Dien Bien province mentioned that he had filed a lawsuit towards Cell World Joint Inventory Firm on the Folks’s Court docket of District 1, Ho Chi Minh Metropolis. Mr. Hai mentioned that his AirPods 2 mannequin has a low lifespan and doesn’t obtain restore assist from the vendor.

Particularly, in accordance with the content material of the lawsuit, on Might 10, 2020, Mr. Hai purchased a real AirPods 2 headset for VND 4,990,000 on the Gioi Di Dong retailer, handle: home quantity 1080, group 3, Muong Thanh ward, Dien Bien Phu metropolis, Dien Bien province.

  Broken headphones, expired warranty, users in Dien Bien filed a lawsuit against Apple, Mobile World - Photo 1.

Mr. Hai filed a lawsuit towards The Gioi Di Dong to the court docket of District 1, Ho Chi Minh Metropolis.

On June 15, 2021, Mr. Hai observed that his headset couldn’t connect with the cellphone. “Shortly after, I contacted the Gioi Di Dong store in Muong Thanh ward to ask for help in exchanging and returning the system and offering guarantee. Nonetheless, the shop employees usually are not keen to help clients. The shop supervisor thinks that the product is out of guarantee interval, so they’re out of accountability and don’t settle for repairs even when I pay for the restore payment, “mentioned Mr. Hai.

In a lawsuit filed with the court docket, Mr. Hai requested The Gioi Di Dong to verify and repair product defects and compensate for the quantity of VND 4,990,000. As well as, Mr. Hai additionally filed a lawsuit towards Apple and requested the corporate to pay $ 1,600 and a public apology.

A consultant of The Gioi Di Dong confirmed that Mr. Hai went to a retailer in Dien Bien province to request an trade and guarantee for AirPods 2. Nonetheless, as a result of the product has been bought for greater than a 12 months (Might 10, 2020-15/6). 2021, the guarantee interval has expired in accordance with Apple’s coverage, so the corporate can not deal with it for purchasers.

“After that, on June 21, 2021, the shopper care division of The Gioi Di Dong contacted Mr. Hai to debate and clarify the product guarantee coverage. If the shopper has a necessity, Cell World will obtain the product shipped to the corporate for inspection, change the payment or switch to a testing companion to repair the charging error. After receiving discover of charges from these events, part of the associated fee can be supported by the shopper. Reported clients will suppose and reply. On June 27, when the employees contacted once more, Mr. Hai mentioned that he didn’t want any additional help and would contact Apple himself”, a consultant of The Gioi Di Dong mentioned.

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