Advantage is best than expertise, senior bosses level out “blind spots” and assist middle-level personnel “obliterate”

BUSINESSES MUST HAVE A HUMAN RESOURCES TEAM WITH CONNECTED CULTURE TO DEVELOP

Within the strategy of improvement, PNJ from an organization of some dozen individuals to now’s 7,000 individuals, I see that: the primary necessary challenge for a corporation to develop sustainably, the issue of constructing a staff of human assets Having a cohesive tradition is essential. The way to have a staff that’s not solely good at experience, but additionally all the time desires to contribute to the group, then the enterprise can develop.

Due to this fact, I’m all the time within the challenge of constructing individuals, recognizing the qualities of the staff working with me, to arrange you for a very good future. Thus, the event step of PNJ’s staff has been finished because the starting, so now there are managers who’re new, however there are nonetheless individuals who have been with the corporate since they had been a couple of dozen individuals.

Every stage, every interval, there are completely different new leaders coming in from the skin“, Ms. Cao Thi Ngoc Dung – President of PNJ opening the story within the discuss present Success in Humanity organized by Le and Associates.

For instance, within the State stage, there’s planning and appointment of cadres to the above management positions. After being equitized in 2004, they haven’t modified in the way in which they use individuals, the association of personnel is identical – solely extra. As a result of joint inventory corporations are wider and rules are extra open. It may be stated that, from state-owned corporations, shares and shares, then their relationship – human assets and tradition haven’t modified.

Decipher PNJ's billion-dollar journey from a team-building perspective: Value virtue over talent, have a specific training plan for each position, be patient despite many failures - Photo 1.

Whether or not in a State or personal atmosphere, the duty of growing organizations for manufacturing and enterprise is identical. I keep in mind when equitization, a few of you will have labored within the state for a very long time – they’re now retired and was Get together members, additionally requested me when equitization, your view on individuals, the staff Has there been any change in succession or in relations with completely different ranges of presidency?

I personally really feel nothing has modified, we had been born in 1988, at the moment Vietnam additionally had many new issues, PNJ at the moment was a gold and silver store – additionally a pilot mannequin of the state, so we now have the best to ask for a extra open mechanism on wage and enterprise practices.

Gold enterprise requires status and adaptability, so PNJ at equitization has extra benefits than different state-owned corporations and continues to be a younger firm.“, PNJ Chairman continued to share.

PNJ values ​​advantage greater than expertise, FITNESS BETWEEN CANDIDATES WITH COMPANY CULTURE AND vice versa

At present, PNJ’s management staff is fastidiously chosen and extremely skilled in experience. As well as, this enterprise additionally re-trained the company tradition (refresh) and carried out it deeply to make the employees extra cohesive sooner or later, along with skilled points.

In response to Ms. Dung, skills will need to have each expertise and advantage and PNJ prioritizes advantage over expertise. For instance, your competency is barely about 5 to 7 factors, however your ethics or in any other case your match with the organizational tradition is very demanded. PNJ’s values ​​and causes for all times are beliefs!

That’s, when a pacesetter joins PNJ’s staff, he should perceive what PNJ’s tradition – life values ​​are, imaginative and prescient, mission on occasion, and core values. That’s, after they recruit somebody to the management staff, that particular person should perceive and stay within the lifetime of PNJ. PNJ’s lifestyle is perception and perception is the driving power of improvement. Tradition isn’t proper or improper, you aren’t culturally applicable not that you’re a unhealthy particular person.

In our PNJ, there’s a primary worth of integrity, the place integrity is status and stated and finished; that should be mirrored in each phrase and deed of the employees. An individual should be full: when he says he should do and do what he says, he should cope with the issues he guarantees to resolve.

Certainly, growing and constructing the successor staff for the group could be very tough. For many years, we now have skilled many positions to inherit for our enterprise. Nonetheless, relying on the interval, typically although you’re certified for the guts however not proficient sufficient, we now have to make changes in an effort to keep in the identical place however proceed to contribute with peace of thoughts. . This tradition in PNJ is excellent“, Ms. Ngoc Dung particularly said.

Decipher PNJ's billion-dollar journey from the perspective of team building: Value virtue over talent, have a specific training plan for each position, be patient despite many failures - Photo 2.

They’ve many staff who’ve been with the corporate for 10 to 20 years, however nonetheless settle for to face again as a result of they really feel they aren’t certified to be the boss. Second, PNJ additionally recruits outsiders to accumulate new experience and capabilities, then display them to see if that particular person is an efficient match for the Group’s tradition.

In response to Ms. Ngoc Dung, not solely does PNJ display new staff, however new staff even have the best to display the corporate – whether or not they match their tradition or not. Over time, if the 2 sides really feel appropriate, they are going to go collectively.

PNJ has coaching applications – improvement plans for every completely different place, assigning jobs to candidates with the chance to indicate their capacity. There are additionally many companions who’ve been with PNJ for some time after which really feel insufficient and cease. Due to this fact, she all the time thinks that it is rather tough to coach the subsequent staff!

We now have the project and analysis of every process and interval, you in that place, you could obtain quarterly outcomes. After every quarter, the management seeds even have a complete analysis mechanism, what it’s essential promote and what to restrict, who to cooperate with to do higher…“, PNJ Chairman revealed.

Typical case research: PNJ intends to coach 1 particular person for the place of Regional Supervisor, this particular person used to work for PNJ Group however for a fuel firm when it was nonetheless growing within the Central Highlands. They see that this pal has administration capacity, so that they put you within the coaching program for the place of Deputy Regional Supervisor.

At first, once you adopted this system, you had been very awkward and did not have a lot confidence. However by way of administration ideas, she discovered this candidate can study and by way of administration excelled.

So, PNJ was easy with the candidate, like: I have already got this capacity, if I need to turn into a Regional Supervisor, I should have this. After listening to the evaluation of the Board of Administrators, he realized that he lacked expertise in jewellery business and retail administration – as a result of it’s completely different from fuel business.

At present, you’re one of many good leaders of the Group as a result of the realm you handle is growing in a short time. Others are additionally enhancing, however she is without doubt one of the quickest.

Decipher PNJ's billion-dollar journey from the perspective of team building: Value virtue over talent, have a specific training plan for each position, be patient despite many failures - Photo 3.
Decipher PNJ's billion-dollar journey from a team-building perspective: Value virtue over talent, have a specific training plan for each position, be patient despite many failures - Photo 4.

With PNJ’s personnel, all the things should be finished with the best spirit and duty, nothing is unattainable. After seeing clearly his strengths and weaknesses, he feels that he can overcome it, and in that case, what do it’s essential do and what the corporate must help you. Now, the achievements have cleared your individual doubts earlier than, as a result of that pal as soon as informed me that ‘you must discover another person to interchange me’.

On this profitable case, first, I dared to ship and he or she dared to simply accept. Second, that pal accepts his personal shortcomings and blind spots, then he has the temper to alter.

Like me or the Common Supervisor will present the center leaders within the company blind spots, everybody has blind spots – me too, it is vital that you just need to ‘blind’ or not. For those who all the time suppose that you’re superb, so that you discover a option to disguise your ignorance, use a masks to cowl up your unhealthy factors, then it’s unattainable to coach.“, Ms. Ngoc Dung analyzed.

A GREAT LEADER MUST ALWAYS LEARN NEW THINGS, HAVE VISION, IQ AND EQ MUST BE HIGH

Ms. Ngoc Dung additionally affirmed that the capability not solely of the leaders but additionally of the staff of PNJ within the subsequent 15 years should be completely different. Up to now 5 years, the world – the market has modified in a short time, it requires her to alter herself. Though she has a number of a long time of expertise available in the market, the modifications of the instances make her nonetheless have to check constantly as a result of there are such a lot of new issues for her.

Many instances, I really feel that I’ve to study greater than earlier than to work and lead. Younger individuals who have simply graduated from college or have simply began working in current instances, not to mention expertise lack, studying – data necessities are essential.

At present, a sure chief could also be a brilliant star within the group, however daily, she or he refuses to study new data – modifications in digital expertise – the market as a result of they alter a lot. In case you are quick, additionally, you will stomp on the spot and transfer backwards. Due to this fact, the capability of PNJ’s management staff should be constantly cultivated.

Like me and the members of the Board of Administrators and the Board of Administrators, yearly we now have to take part in very methodical coaching applications. Along with studying new data, you additionally have to know tips on how to practice your self.

If we’re too assured in regards to the background data and expertise we now have within the working course of, refusing to alter flexibly in accordance with the modifications of the market, then we can not proceed. For those who try this, even an peculiar worker cannot go on, not to mention a pacesetter“, PNJ Chairman emphasised.

Decipher PNJ's billion-dollar journey from a team-building perspective: Value virtue over talent, have a specific training plan for each position, be patient despite many failures - Photo 5.

As well as, in accordance with her, a future chief will need to have a imaginative and prescient. The primary key phrase for management improvement should be ‘progress’ to ‘agile’, as a result of if we don’t develop up, we can’t be versatile and progressive.

Subsequent, immediately, most of us work on machines, expertise develops in a short time, invisible usually – to some extent, people will likely be stiff. If we solely stand on the attitude or solely take a look at the rational facet, clear up issues with science and expertise and ignore the feelings of the employees or ourselves, it’s not okay.

I actually usually focus an excessive amount of on work and expertise, forgetting in regards to the emotions of members of the family and folks round or our colleagues. This example is changing into an ‘alarm bell’.

Emotional intelligence requires fixed enchancment and apply, in order that IQ can go hand in hand with EQ, these two elements should work collectively. If we do not maintain our feelings, we will not lead or develop a management staff.

There are lots of younger people who find themselves superb at their career, however there are stagnations or zic zacs someplace that stop them from selling their experience. Final 12 months, we launched the mentoring program to develop ’emotional intelligence’ into the manufacturing firm and it was very profitable, so this 12 months we are going to roll it out to the entire Group. We now have lessons on design considering, on emotional worth.” Ms. Ngoc Dung stated excitedly.

A wonderful chief, in her eyes is all the time studying new issues, has a imaginative and prescient, has ’emotional intelligence’, each IQ and EQ should be excessive.

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